Return & Refund Policy

1. Change of Mind Returns
- If you change your mind about a product, you may request a return within 30 days of receiving your order.
- To be eligible, the item must be:

• Unopened, unused, and in its original packaging.

• In resaleable condition.

- Proof of purchase (receipt or order confirmation) is required.
- For hygiene reasons, we cannot accept returns on opened skincare, grooming, or personal care items unless they are faulty.
- Return shipping for change of mind is at the customer’s cost.

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2. Faulty, Damaged or Incorrect Items
You are entitled to a repair, replacement, or refund if a product is:
- Faulty or defective.
- Not as described or not fit for its intended purpose.
- Damaged in transit.
- Incorrectly supplied.
In these cases, we will cover the cost of return shipping and provide a replacement or full refund.

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3. How to Request a Return
Step 1. Contact our Customer Service team at [insert support email] within the applicable timeframe.
Step 2. Provide your order number, reason for return, and photos (if applicable).
Step 3. Our team will provide return instructions and, if approved, a return authorisation.
Step 4. Pack the item securely and send it back to us.

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4. Processing of Refunds
- Refunds will be processed once the returned product has been received and inspected.

- Refunds are issued to the original payment method.
- Please allow up to 7–10 business days for processing depending on your bank or payment provider.

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5. Subscribe & Save Returns
If your order was placed through Subscribe & Save, the same return conditions apply. You may cancel or pause your subscription at any time prior to the next processing date.

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6. Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). You are entitled to a refund, replacement, or repair where goods are faulty, unsafe, or do not match the description provided.

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7. Exclusions
The following cannot be returned unless faulty:
- Gift cards or vouchers.
- Clearance or final sale items (unless required by law).
- Opened personal care products (e.g., skincare, grooming items).

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8. Contact Us
For all returns and refund enquiries, please reach out to:
WhyNotMen Customer Care
Email: [insert email]
Address: SYDNEY CBD 2155

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This policy ensures:
- Customers feel reassured they can return faulty/damaged products.
- You’re compliant with Australian Consumer Law.
- You protect yourself from excessive “change of mind” claims by requiring unopened, resaleable items.