Terms & Conditions

1. Information We Collect
We may collect the following types of information:
- Personal details: name, date of birth, gender, billing and shipping addresses.
- Contact information: email address, phone number.
- Payment information: card details (processed securely by third-party payment providers, not stored by us).
- Account details: username, password, purchase history.
- Marketing preferences: subscriptions to newsletters or promotions.
- Website usage data: IP address, device details, cookies, and browsing behaviour on our site.

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2. How We Collect Information
We may collect information in several ways:
- When you create an account or place an order.
- When you contact us by phone, email, or live chat.
- When you subscribe to promotions, loyalty programs, or competitions.
- When you browse our site (via cookies, analytics, and tracking tools).
- From third-party service providers (e.g. payment gateways, delivery companies).

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3. How We Use Your Information
We collect and use your personal information for the following purposes:
- To process and deliver your orders.
- To manage your account, subscriptions, and preferences.
- To provide customer service and respond to enquiries.
- To send you updates, special offers, and marketing materials (if you have opted in).
- To improve our website, services, and user experience.

- To comply with legal obligations and prevent fraud or unlawful activity.
- To keep accurate business and transaction records. We generally retain personal information for as long as needed to provide you with our services, comply with     our legal obligations (e.g., tax and accounting), resolve disputes, and enforce agreements. When personal information is no longer required, we securely delete           or  anonymise it.

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4. Marketing & Communications
Promotional emails, SMS, or notifications may be sent if you have opted in.
You can unsubscribe anytime via the link in communications or by contacting us.
We do not sell your personal information to third parties for marketing.

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5. Sharing & Disclosure of Information
We may share your information with trusted third parties for business purposes, including:
- Payment providers to process transactions.
- Delivery and logistics companies to ship orders.
- IT and security providers to maintain our systems.
- Marketing platforms for newsletters and campaigns.
- Where required by law, regulation, or court order (NSW or Commonwealth law).

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6. Data Storage & Security
Personal data is stored securely in Australia or on trusted cloud services.
We take reasonable steps to protect it against unauthorised access, misuse, or disclosure.
Payment information is encrypted and processed through secure gateways; we do not store full card numbers.

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7. Cookies & Analytics
- We use cookies and similar tools to improve site performance and remember preferences.
- Analytics providers (e.g., Google Analytics) may be used to collect anonymous site usage data.
- You can disable cookies in your browser, though some site features may not function properly.

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8. Access, Correction & Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or outdated details.
- Request deletion of your account or data, subject to record-keeping laws.

Requests can be made using the contact details below. We may ask you to verify your
identity.

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9. Overseas Disclosure
Some data may be transferred outside Australia (e.g., cloud storage, payment processors).
We take steps to ensure overseas providers handle it in line with Australian and NSW standards.

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10. Complaints
If you believe your privacy rights have been breached, contact us at the details below. We will investigate and respond promptly.
If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) or the NSW Privacy Commissioner.

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11. Contact Us
WhyNotMen Privacy Officer
Email: [insert email]
Address: SYDNEY CBD 2155